Boarding Terms and Conditions

The following Boarding Terms and Conditions apply to the use of Birmingham Reptiles and Pets Ltd. By booking an appointment for our boarding service; you are subject to the following Terms and Conditions. Use of Birmingham Reptiles and Pets Ltd is an acceptance in agreement with these Terms and Conditions. Our Boarding Terms and Conditions are an addition to our standard Terms and Conditions.

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1. INTRODUCTION

1.1: Due to issues encountered over the years, we have changed certain aspects of our boarding facility. Initially, we take the dates required for boarding and your contact details.

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1.2: We will confirm the booking and give you the exact amount payable via invoice.

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2. PAYMENT TERMS 

2.1: Payment is due at the start of the boarding term; we accept online or cash payment when you drop off your animal.

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2.2: The boarding dates include the day you drop off and the day you collect, regardless of the timings.

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3. BOARDING TERMS

3.1: Unfortunately, we cannot offer a refund if your animal is collected early; we reserve the setup for the whole period.

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3.2: If you fail to collect on time, we will try to contact you. We reserve the right to offer the animal for sale after 14 days of the due date, and no contact has been received.

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3: YOUR DUTY AND OUR LIABILITIES

3.1: We accept no liability for any animal that refuses to eat, becomes sick, fatigued or passes away whilst in our care.

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3.2: We request that you report your animal's poor health or general worries to us before booking. We perform a health check on arrival to ensure the animal's condition is suitable for our living conditions and the safety of our other reptiles.

3.3: Your pets will never mix with anyone else's; you are also welcome to view the facility beforehand; please get in touch if you wish to consider ahead.